Return of goods

If you have problems with the goods or the product is not suitable, it is possible to return the goods in our e-shop within 14 days. Before completing the return application, make sure that:

  • The packaging of the goods is opened without damaging it (Resealable packaging is not pulled into strips)
  • The goods are complete, ie the packaging of the goods and the rest is still there.
  • The goods have no traces of use.
  • If the goods are scrap, be sure to include pictures and wait for further instructions. 

After submitting the application and receiving confirmation of it, we ask customers to return the goods in the manner chosen by you.

The costs related to the return shall be covered by the Buyer, unless otherwise agreed. 

After handing over the goods to the parcel machine or courier, be sure to send us a confirmation e-mail / check so that we can make the return process and the return entry. 

If you have any questions, please contact customer service. 

A standard withdrawal form can be found https://e-kaubanduseliit.ee/wp-content/uploads/2015/01/JM_m41_lisa1.pdf

Withdrawal application e-form:

    Reason for returning the goods:

    Product condition:

    Product return:

    Picture of the returned product (in case of defective / defective)